ERP systems are large. As one measure of their size, Quantum’s implementation of
Oracle’s ERP application reportedly has over 40,000 tables (e.g., O’Leary, 2000). In addition,
increasingly, ERP implementations are accompanied by large data warehouses, and designed
to facilitate data access and improve the reporting capabilities. Because of their size and cost,
companies can benefit from substantial knowledge management efforts.
As a result of all of these developments, knowledge management systems are emerging as
important tools to support ERP systems. Accordingly, the purpose of this paper is to discuss
some of these knowledge management system developments across the entire ERP life cycle
of choosing, implementing, and using ERP systems.
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