出现这种情况可能有以下几种原因：
1、微信暂时被封禁了，请有你微信的朋友帮忙解封即可。
2、没有实名认证。要利用微信收钱，转账，必须经过实名认证——身份证或者银行卡绑定。
微信自助解封的具体操作步骤：
1、登录页面输入账号密码，在弹出的窗口点击【确定】
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2、在下一步点击【我已了解，申请解封】
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3、在安全验证页面按照顺序点击英文字母，然后点击【验证】；
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4、在下一步输入可收发短信的手机号，然后点击【下一步】。
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5、根据页面提示手机编辑短信发送到指定的收件人，在下一步输入辅助者的手机号，然后点击【下一步】。注意：辅助要求必须满足；
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6、通知辅助者打开微信团队进行辅助确认，辅助成功会显示【已受理】，即解封成功。如果不能解决问题建议直接电脑登录腾讯官网请专业的客服为你解决问题。
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