您好,若出现手机上网慢的情况,请您查看手机接收到的是否是3G网络,只有接收到3G网络才能使用高速的数据业务;如果接收到的是2G网络(GSM网络)那只能使用GPRS的数据服务,速率相对较慢。其次查看手机的信号强度,如果信号较弱,可能是由于信号强度影响手机的速率。如排除以上情况还未能解决,您可以联系当地10010客服处理。
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