收不到消息是因为设置了陌生人防打扰模式。
设置大概有个步骤,具体如下:
一、下载打开电脑端“千牛”客户端,登录商家号。
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二、在后台界面,找到“旺旺接待中心”并点击进入。
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三、在接待中心左下角找到更多设置,点击“系统设置”进入。
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四、在左侧操作栏中,点击“防骚扰”进入。
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五、若错选了陌生人防骚扰模式,点击取消就可以接受其他人消息了。
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