85.Creation of boundary-spanning roles
Technology: Organizations using long-linked and intensive technologies will have a smaller proportion of boundary roles
Environment: (a) Organizations in rapidly changing environments will have a higher proportion of boundary roles than organizations in stable environments and (b) Boundary roles are most likely to be formalized when crucial environmental contingencies have been explicitly recognized by decision makers, or when the organization is structured in a way that facilitates the adoption of innovation through imitation and learning from other organizations
Boundary role routinization varies directly with the volume of repetitive work, outcome predictability, and the need to control the behavior of members