明天就要去酒店复试客房部文员了,总经理是外国人,一般会问什么样的问题啊,除了着装正式外,礼节上需要

礼节上需要注意些什么?

站姿要端正,坐椅子要坐2/3,回答问题不要摸头发,一定要自信,进门先敲门三下,“Reputation first,customer foremost”
The The aim of a hotel is to create a home away from home 。
Housekeeping Department is the backbone of a hotel。not only through the efficiency in the housekeepers jobs but also through their heart-felt warmth in serving the guests.
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第1个回答  2011-01-24
what
when
where
how
which
什么问题都离不开这5个点
通常就是问你 怎样服务好客人之类的,这点那点,离不开如果好好服务~

微笑入场就好,离场的时候不管结果如何,微笑着和他说 have a lovely rest of day
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