Last month I went to Manchester for a meeting, I booked into a very nice hotel for two nights. And I was very happy with it. My room was beautiful, and the restaurant served very good food – in fact my dinner there on the first night was delicious. But when I came back from my meeting on the second day, I found my room empty. All my things had disappeared , I checked that I was in the right room, and then I rushed down to reception (接待处), I was really worried because I thought I’d been robbed. When I got to reception, I said, “My room’ s empty! All my things have been stolen!”“ But the receptionist said very politely “ Oh , very sorry , sir. That was a little mistake of ours. We thought you were leaving the hotel this morning , so we packed your things and took the suitcase downstairs, so that the cleaner could clean the room for the next guest. Then “ realized we had made a mistake. Here’s your case.” And she handed me my case with all my things just thrown inside , all in a mess (乱七八糟), I was really angry and I immediately asked to see the manager.