第1个回答 2009-12-16
The process of service delivery
The process of service delivery from customer entered the restaurant is not a sudden start, but that new clerk from the first to the restaurant staff start
(1) the training of the staff
When an employee on the first day of work, the restaurant will arrange a "star trainers" (with training new staff of the minimum qualifications for the waiter) for new employees
A week-long training. This week's training for new employees are not only the operation technology training for new employees, even for the customer service skills on the system
Training, an example: in training new staff will implement some standard, such as customer into two seconds after the restaurant, the waiter to lobby "welcome"
Hello, in the customer to leave the restaurant, "thank you, please take care" thank the guest arrival in customer orders, the rider, knocking the door
Next stop is knocking three five seconds, then knocked five seconds, then three listen with customer transactions and service of all standard action and language are in this one week of training to play
In the new staff consultant for the requirements of dining-room achieve, for new staff evaluation, after examination, the on-duty manager on duty and restaurant manager will spot,
See if employees in terms of service, when new employees working days basic familiar work flow and service requirements, even after the duty manager for new employees on the whole,
Watch for new employees of technical operation and customer service process.
第2个回答 2009-12-18
.The process that service delivers
The process that service delivers doesn't walk to have meal the short moment beginning of the hall from the customer of, but from think the time that the new attendant gets into a restaurant as an employee for the first time start
(1)The employee's training
When an employee goes to work on the first day of time, the restaurant will arrange "the star class trains a member"(own the attendant of the lowest qualifications that train the new employee) to the new employee
Carry on 1- weeks training.The training in this week not only the list is the operation technique to the new employee to carry on a training and also want to carry on ministrant technical ability to carry on system for the customer to the new employee
Train, example elucidation:While training new employee, will carry out some standards such as, the customer get into after the restaurant in 2, the attendant of hall wants to"welcome"
To receive a guest, when the customer leaves a restaurant, "thanks for coming, please slowly walk" appreciates coming of guest, the house is nasty to send to ride a hand at arrive a customer family of time, the way for knocking on door
BE knock three times to stop 5 then knock three times again to listen to 5 then carries on bargain and service with customer of all the norm acts and all of languages are in this week of the trainings are in the middle to have fun
, At train a member to raise that new employee carry on investigating to the new employee after attaining the request of restaurant, examination be over after, the on shift duty on duty of the restaurant manager and store long will carry on making selective check a problem,
See whether the employee keeps firmly in mind service item and be the new employee works basic for several days kimono acquainting with a workflow after working to request, turn on duty a manager to still want to carry on whole distanceses to track to the new employee,
Watch the customer's whole processeses of the new employee's technique operation kimono duty.
第3个回答 2009-12-18
The process of service delivery)
The process of service delivery from customer entered the restaurant is not a sudden start, but that new clerk from the first to the restaurant staff start
(1) the training of the staff
When an employee on the first day of work, the restaurant will arrange a "star trainers" (with training new staff of the minimum qualifications for the waiter) for new employees
A week-long training. This week's training for new employees are not only the operation technology training for new employees, even for the customer service skills on the system
Training, an example: in training new staff will implement some standard, such as customer into two seconds after the restaurant, the waiter to lobby "welcome"
Hello, in the customer to leave the restaurant, "thank you, please take care" thank the guest arrival in customer orders, the rider, knocking the door
Next stop is knocking three five seconds, then knocked five seconds, then three listen with customer transactions and service of all standard action and language are in this one week of training to play
In the new staff consultant for the requirements of dining-room achieve, for new staff evaluation, after examination, the on-duty manager on duty and restaurant manager will spot,
See if employees in terms of service, when new employees working days basic familiar work flow and service requirements, even after the duty manager for new employees on the whole,
Watch for new employees of technical operation and customer service process.
Translation is an extra 50 good words, anxious ~
Question adds: translate into 500 words in English, the sentence will not artificial how you guys