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Question

itching element

Answer 1

、通用部
1、--您我您做
Hello, what can I do for you? 或 May I help you?
2、--起我英文太请您讲慢点
I’m sorry. My English is poor. Would you please speak slowly?
3、--起我听懂您问题请稍等我请其员工您服务
Sorry, I can’t quite understand. Wait a moment please, I will ask others to help you.
4、--请您稍等
Would you please wait a moment?
5、--起让您久等
Sorry for keeping you waiting so long.
6、--请跟位姐走您其问题请向服务员反映
Please follow the young lady. If you have other questions, please contact our staffs.
7、--我尽力您解决
We will try our best to solve the problem for you.
8、--起您乘坐航班气原延误
We’re so sorry, your flight has been delayed due to bad weather.
9、--起您乘坐航班机械原取消
We’re terribly sorry, Your flight has been cancelled due to mechanical trouble.
10、--我等新气情况
We are waiting for the latest weather report.
11、--航班由于气原延误12：30
The flight has been delayed to 12:30 due to bad weather.
12、由于航空管制原您航班没确切间请您先稍等进步消息我马通知您
We don’t have an exact time for departure at present due to air traffic control. Please wait for a moment. If there is any further information, we will inform you immediately.
13、起由于气原造航班延误旦气转飞机马起飞
Sorry. The flight has been delayed due to bad weather. It will take off as soon as the weather changes.
14、---谢谢---别客气
---Thank you! ---You’re welcome.
15、谢您乘坐海南航空班机再见
Thank you for flying on Hainan Airlines’ flights. Good-bye!
二、值机部
16、--请示您机票护照
May I see your ticket and passport?
17、--乘坐航班哪柜台办理乘机手续
Where is the check-in counter for this flight?
18、--您乘坐航班值机18号柜台办理乘机手续
You should check in at Counter No.18.
19、--您15号值机柜台办理海航任意航班
You can check in any flight of HNA on the same day at Counter 15.
20、--姐乘机手续航班起飞前半已停止办理
Miss, the check-in has been finished half an hour before departure.
21、--我您办理乘机手续
We can’t check in for you.
22、--起您已错本航班乘机手续办理间
Sorry, you have missed the time for check-in.
23、--您登机牌、行李签超重费收据
This is your boarding pass, baggage label and the receipt for excess baggage.
24、--没三位起座位我尽量您安排相邻座位
I’m afraid we are unable to offer your party seats together at present. What I can do is to give you seats as close as possible to each other.
25、--我已您留登机牌请您交逾重费凭收据换取
I have reserved the boarding pass for you. You may get it with the receipt of excess baggage.
26、--本航班由波音737执行
This flight is served by Boeing-737.
27、--本航班由76座支线飞机执行
This flight is taken by a 76-seat feeder-line aircraft.
28、--您必须通安检才能登机
You have to pass the security checkthen go to board.
29、--请确认您证件登机牌
Please check your passport and boarding pass.
30、--请您赶快安检现已经登机
Please hurry up to pass security check, now it’s boarding.
31、--请问您行李要托运
Do you have baggage to check in?
32、--件行李随身携带
Is this baggage a free carry-on item?
33、--体积超20×40×55厘米重量超5公斤行李都需要办理托运手续能随身携带
You must check in any baggage with its bulk exceeding 20×40×55 cm and its weight exceeding 5 kgs, that is, you can’t take it as a carry-on item.
34、--请行李贵重物品易碎物品取
Please take out the valuables and fragile items.
35、--您行李内些物品
May I know what’s inside the bag?
36、--件行李内玻璃制品
There are some glass items in the bag.
37、--我手提电脑箱内
I have a portable computer in the case.
38、--酒类能托运
Alcoholic drinks can not be checked in.
39、--箱能作行李托运
This suitcase can not be checked in.
40、--件行李能办理货运
This baggage can only be shipped as cargo.
41、--请海航货运办理货运手续
Please go to the HNA’s Cargo center for shipment.
42、--请问您行李需要保险行李保险每件10元
Do you need to buy insurance for your baggage? Each item is 10 Yuan.
43、--行李保险自愿购买
Baggage insurance is optional.
44、--请行李放传送带
Would you please place your bags on the conveyor belt?
45、--起您行李手已损坏请处签名证明航空公司您行李已损坏负赔偿责任
Sorry, the handle of your bag is broken. Please sign your name here. The airlines will not be responsible for damage or breakage.
46、--您行李易碎物品您坚持要办理托运手续请处签名证明航空公司您行李内物品破损负赔偿责任
There is a fragile item in your case. If you want to check in, Please sign your name here. The airlines will not be responsible for damage or breakage.
47、--您宠物托运需要免疫证明并按逾重行李交纳逾重费
You have to show the pet’s papers for quarantine inspection, and we will charge your pet as excess baggage.
48、--您行李需要打包请蓝色灯箱处打包费用自理
Your bags need to be packed. Please get it packed at the blue light over there. You have to pay for the packing.
49、--您行李属晚行李请您处签名我尽量您装本航班
Your baggage is late. Sign your name here. We will try to load it.
50、--您行李超重10公斤恐怕我向您收费
Your bags are 10 kilos overweight, I am afraid you have to pay for the overweight.
51、--行李逾重费标准公布票价1.5%您交纳200元
The charge for excess baggage is calculated by 1.5% of the standard ticket fare for economy class. So you have to pay 200 yuan.
52、--请面补票柜台交纳逾重行李费
Please pay for the excess baggage at the opposite ticket counter.
53、--安检员要检查您行李
The security checker wants to check your baggage.
54、--您需要座位
What kind of seats do you want?
55、--我想坐机安全口处
I want to sit by the emergency exit.
56、--起所靠窗座位都没
I’m afraid all the window seats have been taken.
57、--前排靠道座位
Is the first row aisle seat still available?
58、--3号登机口通安检往右转
Gate3 is on your right after the security check.
59、--8号登机口通安检往左转
Gate8 is on your left after the security check.
60、--10号登机口通安检左转走尽乘电梯楼
Go through the security check and turn left, take the moving staircase at the end of the hall, then you will find Gate 10.
61、--际航班值机柜台厅左拐角
The check-in counter for International flights is on the left corner of the hall.
62、--等舱值机柜台银行面您走看
The check-in counter for the first class is opposite to the Bank of China. Go that way, and you will see it.
63、--等舱休息室服务员已迎接您请稍等
The service agent of the VIP Lounge has come to meet you, please wait a moment.
64、--请面柜台交机场建设费通安全检查
Pay the airport-tax at the opposite counter, then go through the security check.
65、--顺路往走2公海航货运
Go along the road for 2 kilometers, then you can get to the HNA’s Cargo Center.
66、--我您提供300元补偿
We can give you 300yuan as compensation.
67、--我您改签海口至广州航班再改乘CZ3881由广州至北京.
We can endorse the flight from Haikou to Guangzhou for you, then you may take the flight CZ3881 from Guangzhou to Beijing.
68、--票价差额1300元需要您自理
The balance of the fare is 1300yuan, you have to pay it by yourself.
69、--由于机型变更我您提供等舱座位能提供经济舱座位
Because of the change of the aircraft, we cannot give you the first class seats but economy seats.
70、--我您退等舱经济舱票价差额并您安排前排座位
We will return to you the balance between the first class and the economy class, and locate you in the forward section.
71、--我联程航班准乘机联程航班误机
I have a connecting flight, if we cannot get the flight on time, it will be missed.
72、--您要求退票我收取50%退票费
If you want to refund your ticket, we will charge you 50% of fares.
73、--您保留张机票内改签海航任何班前往广州航班
You can keep this ticket and endorse any flight to Guangzhou of HNA within the year.
74、--经济舱已满座我您安排等舱座位
Because the economy seats are not available, we locate you in the first class seat.
75、--您仍享受经济舱待遇
You can still enjoy the treatment of the economy class.
76、--今没其飞往海航班
There is no other flight to Shanghai today.
77、--起我已经尽力
Sorry, we did our best.
78、--起您客票表明南航空您海口至北京指定承运除非南航空同意我能您承运
Sorry, your ticket shows that China Southern Airlines is your assigned carrier from Haikou to Beijing. We cannot be your carrier without China Southern Airlines’ agreement.
79、--您机票属于折扣票能改签其航空公司航班
Your ticket is a discounted one, which cannot be endorsed to other airlines’ flight.
80、--我您改签近航班
We will endorse the latest flight for you.
81、--起您指定航班我没查您定座记录
Sorry, we cannot find your booking record of your assigned flight.
82、--我能您列入候补旅客名单
We can only put your name in the waiting list.
83、--您候补已确定请补票柜台交票款
Your alternative place has been confirmed. Please pick up your ticket at the ticket counter.
84、--海航东航空公司没联程协议我能您办理海口至广州乘机手续
Sorry, there is no connecting agreement between HNA and China Eastern Airlines. We can only check in the section from Haikou to Guangzhou for you.
85、--起您定座已取消原查询
Sorry , your reservation has been cancelled , we are inquiring the reason.
86、--我您办理全额退票
We can refund the full fare ticket for you.
87、--您客票限定原票点退票
Your ticket can only be refunded in the office where it is issued.
88、--我认我本原导致我误机
I don’t think I missed the flight because of my personal reason.
89、--发厅门口我车辆等候送您酒店休息
At the gate of the departure hall, we have buses to take you to the hotel.
90、--由于原定飞机晚我换架飞机执行该航班
As the former flight is late, we change an aircraft.
91、--起航班超售我能安排您乘坐本航班
Sorry, because of overbooking, we are not able to board you on the plane .
92、--我没找自愿让座旅客
We have not been able to find a passenger who will volunteer to give up his seat.
93、--我您安排免费食宿300元赔偿并改签明早航班
We can rebook you on the earliest flight tomorrow, and we could offer your free accommodation and 300yuan in recognition of the inconvenience this causes you.
94、--请您留您联系电意外情况我尽快通知您
Please leave your telephone number. If there is any change, we will inform you.
95、--明早我安排车辆接您
Tomorrow morning we will arrange buses to pick you up.
96、--海南季节台风
There is always typhoon in this season of Hainan.
97、--根据我经验今能航班起飞
According to my experience, there will not be flights departing today.
98、--南京机场航空管制关闭起飞间能确定请您注意听广播
Nanjing airport is closed for ATC, the departure time is not sure, pay attention to the broadcast.
99、--我您安排午餐请10号候机厅休息间我通知您
We will offer lunch for you , please rest at Gate10. We will inform you on time.
100、--我您安排免费食宿/您食宿费用需自理
We will offer you free accommodation./ You have to pay for your accommodation.
. 给吧
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