1、在自己的手机上打开支付宝主页，找到【更多】这个按钮并点击进入即可。
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2、在里面会发现有很多不同的应用图标，点击【便民生活】下的【我的客服】就可以了。
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3、会来到一个新的界面，需要点击位于底部的【在线客服】这个选项。
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4、这个时候可以输入【修改实名认证】，等弹出四个选项以后，选择想咨询的问题就行了。
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5、这个时候，在【点击修改姓名】提示那里选择进入就可以了。
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6、这样一来就要拍摄和上传身份证了，完成以后【确认并提交】等待审核通过支付宝实名认证的更改即可。
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