第1个回答 2009-09-16
Brand loyalty
Brand means some kind of commitment. It is not in the shape of a product or property, not even meaning some kind of service.
Brand covers well more than product and service. It is a feeling what customers think about us. It is experience of our customers's mind.
Great brands live vividly in customers' mind. It helps build relations between our customers and us.
Drive of great brands overtake people's rational loyalty. It is adivsable to buy a cup of coffee cheaper than 5 dollars other than Starbucks, and to buy a mp3 other than ipod. However, it is the relations built by Starbuck and ipod with their customers overtakes the rational loyalty.
Now we buy some product or take some service because we are customed to them. For example, you may bug kleenex of some brand or fill your vehicle where you are located. But do you have any relation with the brand? Ususlly no yet. So you might choose other brand next time.
Brand loyalty means you will choose the brand at any cost. There are no alternatives in your mind. You don't care about cash spent on your only choice.
第2个回答 2009-09-16
Brand loyalty
Brand means a promise. It’s neither a product nor property, even not a kind of service.
Brand is the feeling between customers and us which is far more than products and services. It’s the experience which customers know clearly.
Great brand gives customers everlasting memories as well as builds connected affection with customers.
Great brand drives loyalty beyond rationality. While you can buy a cup of coffee in a pretty low price in any other place, it’s not rational to do this with 5 dollars. While the similar mp3 with much lower price is available in market, it’s unwise to buy an Apple ipod. But, by building connected affection with customers, Starbucks and ipod have created loyalty beyond rationality. Currently, there are a lot of products and services to which we have got customed. For example, you may purchase a specific brand toilet paper or visit a local gas station, but do you really have affection on these brands? Probablely not. You may choose another brand next time.
Brand loyalty means that by all means, you try to buy products with the brand. You wont consider any substitutions. Evenmore, you would like to buy products or services with this brand with more expenditures.
第3个回答 2009-09-16
Brand Loyalty
Brand is a kind of promise other than simply a product, asset, even a service.
Brand is a concept far beyond product or service. It is a feel the clients will have when they are with us. It is a fantastic experience that the clients will remember in heart.
Great brand will leave good memories in clients' mind and build up an emotional bridge between them.
Great brand impetus for the loyalty which is more than reason. If you can buy a cup of coffee much more cheaper somewhere else, it is not wise enough to spend $5. Also it is not a wisdom to buy an ipod when mp3 is cheaper on the market. However, Starbucks and ipod had already created the loyalty which exceeded the reason through the emotional connection. Nowadays, there are a lot of products and services on the market we are regularly using or used to. For example, you may buy some particular brand of tissue or fill up you car at some local petrol station for convenient purpose. But do you have any emotional connection with those brands? Possiblly not, you may choose another brand next time.
The brand loyalty means you will find all ways and means to get the product of that brand. You will not consider any substitution even spend much more to get the product or service of this brand.